Job Description - Communications / Support Services Coordinator

Position Summary:
The Support Services Coordinator is a dynamic, multi-faceted role at the heart of Forward Foundation VA's daily operations. This position works closely with the CEO to provide high-level marketing and administrative support while serving as a front-line ambassador for the Foundation's mission and community presence.

The ideal candidate is a highly organized self-starter who thrives in a fast-paced environment, manages competing priorities with ease, and brings both professionalism and warmth to every interaction. From managing social media to supporting signature events and stewarding donor relationships, this role touches every corner of the organization.

Key areas of responsibility include digital content and social media management, executive and operational support, event coordination,donor and community partner relations, and CRM database administration. The Support Services Coordinator plays a critical role in ensuring that communications, follow-up, and relationship management are handled with consistency, care, and attention to detail.

This position offers access to training, practical tools, and continuous managerial support, making it an excellent opportunity for someone eager to grow within the nonprofit sector while making a meaningful impact in the community.

The Support Services Coordinator will assist in many aspects of our day-to-day operations. We are looking for someone who would describe themselves as self-motivated, very organized, and a great multitasker. You will be working alongside the Executive Director/CEO as a source of marketing, administrative, and event support.

Reports to: Executive Director
Hours: Part-time, hybrid position (between 10-20 hours a week).
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Key Responsibilities:

• Maintain daily communication and assist CEO with scheduling and coordination
• Attend Forward Foundation staff meetings to review current activities and upcoming events
• Capture pictures and video snippets from FF programs and related events
• Manage and maintain social media accounts (ie. posts, stories, responses)
• Work with our marketing vendor to assist with coordination of promotional media spots
• Preparation, implementation, and break down support at FF programs, workshops, and events (i.e. - our annual Celebratory Gala, Go Forward Together ride, and any other additional activities)
• Occasional networking
• Assist CEO with any communication necessary to maintain good working relationships with support networks and community partners
• Utilize our CRM database for notes, reporting, communication, deposits, and analysis
• Responsible for acknowledging and writing thank you notes to our donors and community partners
• Responsible for sending monthly birthday cards
• Support with development and stewardship of community partners and donors
• Serve as an ambassador for the Foundation by advocating and spreading awareness

One of the most important aspects of this role is maintaining impeccable follow through; there will be many times you are handling multiple tasks at once. As the Support Services Coordinator with Forward Foundation VA, you will have access to training, helpful tools, and on-going managerial support.
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Qualifications & Skills:

• Research market trends and developments relevant to campaign subject matter
• Proficiency in social media management and digital content
• Use SEO best practices to drive traffic to Forward Foundation's digital channels.
• Collaborate across teams to determine and solve branding and fundraising objectives.
• Monitor digital engagement metrics
• Promote company offerings to reach new audiences
• Tech-savvy and comfortable with Microsoft Office, Google Workspace, Zoom, Canva, Loomly, and CRM systems.
• Strong written and verbal communication skills; impeccable attention to detail.
• Excellent organizational and time management skills; able to juggle multiple priorities.
• Positive “roll-up-your-sleeves” attitude and commitment to seeing tasks through.
• Professional demeanor and ability to represent the Foundation with integrity and enthusiasm.
• Proven ability to work independently and as part of a small, collaborative team.
• Ability to work occasional evenings and weekends for workshops and events.

General Operations

• Abide and adhere to all policies, guidelines, and protocol listed in forthcoming employee handbook
• Excellent interpersonal skills with colleagues, community partners, and key stakeholders
• Self-directed and able to work with minimal supervision
• Collaborative and creative mindset
• Professional presence
• Maintain client and organization confidentiality
• Ability to articulate our mission and services effectively to potential partners and donors
• Comfortable with making recommendations and implementing changes agreed upon by organizational leaders
• Attend staff meetings, scheduled programming, and contribute to event planning discussions.
• Maintain effective communication with team members, volunteers, and community partners.
• Serve as an ambassador for the Foundation at events and within the community.

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Compensation and Benefits:
- Reviews
- Growth opportunity

To Apply
We invite interested candidates to send a resume and cover letter to info@forwardfoundationva.org.

Our Mission
We are a 501(c)3 dedicated to assisting working, single parents, and their children, in the Greater Richmond area who have encountered a life altering event resulting in financial hardship. Our parents need to work to support their families. For many single parent families,
the income they make isn’t enough to cover their basic expenses. This is where we step in to assist.

Forward Foundation VA is unique in that it serves a very niched demographic of single parents who typically cannot receive help from the state due to earning too high of an income. Through our 18-24 month program, we empower single parent families to move forward beyond their current hardship.

We bridge the gap for the many families who fall in between and create opportunities for single parent families to be financially independent and achieve long term financial stability. The critical needs Forward Foundation VA addresses are to provide working, single parent families, with substantial financial, professional, emotional, and community support.