Job Description - Support Services Director

The Support Services Director will assist in all aspects of our day-to-day operations. We are looking for someone who would describe themselves as self-motivated, very organized, and a great multi-tasker. You will be working alongside the Executive Director/CEO as a source of administrative and operations support.

This is a part-time, hybrid position (between 15-25 hours a week). In this role, you will report to the Executive Director and work alongside the Program Manager and Family Liaison Coordinator.

Support Services Director - Duties and Responsibilities:

• Maintain daily communication and assist CEO with scheduling coordination
• Making phone calls – integral part of this role
• Attend weekly meetings with the entire Forward Foundation staff to review current activities and upcoming events
• Social media content creation for IG, FB, YouTube, and LinkedIn (i.e. - create and share content intended to educate and entertain our audience)
• Maintaining updated media packages
• Coordination and scheduling of promotional media spots
• Development and stewardship of community partnerships
• Help support retention and stewardship of donors,
• Preparation and implementation support at FF programs, workshops, and events (i.e. - our annual Celebratory Gala, Go Forward Together ride, and any other additional
  fundraising activities)
• Coordination of vendors, general communication, and all things related to general
  operations
• Occasional networking
• Advisory committee coordination for programming, alumni, single dads
• Assist CEO with any communication necessary to maintain good working relationships with support networks and community partners
• Utilize our CRM database for notes, reporting, communication, deposits, and analysis.
• Responsible for acknowledging and writing thank you notes to our donors and
  community partners
• Serve as an ambassador for the Foundation by advocating and spreading awareness

One of the most important aspects of this role would be impeccable follow through; as you will be, at times, handling multiple priorities at once.

As the Support Services Director with Forward Foundation VA, you will have access to training, helpful tools, and on-going managerial support.

Job Requirements:

• Availability
• Possess superb oral and written communication skills – strong grammar skills are
  imperative
• Excellent interpersonal skills with colleagues, community partners, and key stakeholders
• Self-motivated, personable, energetic, and creative thinker
• Excellent time management skills; organized and able to prioritize
• Self-directed and able to work with minimal supervision
• Comfortable with building personal relationships and dedicated to helping others
• Resourceful and able to problem solve
• Comfortable in a fast-paced environment handling multiple tasks
• Empathetic and supportive
• Ability to articulate our mission and services effectively to potential partners and donors
• Professional presence
• Comfortable with making recommendations and implementing changes agreed upon by organizational leaders
• Use SEO best practices to drive traffic to Forward Foundation's digital channels.
• Collaborate across teams to determine and solve campaign objectives.
• Monitor digital engagement metrics
• Promote company offerings to reach new audiences
• Research market trends and developments relevant to campaign subject matter
• Proficient computer skills: including Microsoft Office Suite, Google Workspace, Zoom, Canva, and Auctria
• Able to work nights/weekends as needed for workshops, special events, or networking
• CRM experience – we use Bloomerang to enter pertinent data, notes, and pull reports as needed
• Education – Prefer a bachelor’s degree in communications/PR, nonprofit studies, or related field
• Work experience – Prefer a minimum of 3+ years of operational and nonprofit experience.

Compensation and Benefits:

• Reviews
• Growth opportunity

Apply: 

Email resume and cover letter to Andrea Starr, Executive Director at andrea@forwardfoundationva.org